Barclays tells customers ‘we will contact you’ | U.Ok.Finance News
Barclays has mentioned it will be contacting customers about funds they will be receiving.The replace got here after a buyer contacted the bank over social media, as that they had heard that funds of £50 and £100 had been going out as an offer of compensation after service outages in January.Barclays first requested the particular person if that they had logged a criticism about being affected by the outage. The particular person responded to say that they had despatched the bank a direct message in regards to the matter.The bank then mentioned: “If you’ve made a complaint regarding our IT issues on January 31st, we’ll be proactively contacting you with our response and, where appropriate, compensation.”If you had been impacted and have not acquired any communication from us, you will get in contact.”Those who get an amount paid in their account will see the reference ‘Barclays UK Refu’ for the payment.Barclays said it has sent out letters in the post to people to tell them how much compensation they will get. One person said they had received a payment for £600 while other said they had been paid £50.Nationwide Building Society customers are also receiving payments, as a thank you gesture, after the group completed its purchase of Virgin Money.The payments started going out this week with more than 12 million people to receive the funds. Asked when the payments would be made, Nationwide said: “We plan to make funds to the present account, on the spot entry financial savings account, and restricted entry financial savings account by April 30, 2025.”Mortgage payments will also be made by April 30, 2025. We plan to send cheques by May 14, 2025.”Those who’ve a present account, on the spot entry or restricted entry financial savings account of their identify with Nationwide, you will get the fee into this account.Individuals who do not have one of these accounts and have a mortgage with Nationwide will obtain the £50 into the bank account you employ to pay your mortgage direct debit.All different funds will exit as cheques and these must be paid in by January 1, 2026. To qualify for the money, it’s essential to have been a Nationwide member on September 30, 2024, and also you need to nonetheless be a member when the funds are paid out.Other qualifying standards you need to meet are that within the 12 months to the top of September 2024, it’s essential to have had both:
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