Barclays tells buyer to take two steps as | U.Ok.Finance Information
Barclays has suggested prospects to hunt help from family and friends and even contact food banks after a main IT meltdown.
For more than 24 hours, Barclays prospects have been thrown into chaos as a important outage struck the bank, leaving numerous people locked out of their accounts. The outage started on Friday – payday for a lot of people throughout the UK – with customers unable to confirm if wages had been deposited.
The disruption has led to a wave of discontent amongst shoppers, prompting them to specific their grievances on social media platforms.
One exasperated buyer remarked on X (previously Twitter): “Barclays is down again. I think it’s time to switch.”
Taking to X, in response to at least one person who mentioned her family “has no access to money”, the Barclays UK Assist account suggested the shopper to take two steps.
First, the Barclays account requested: “Are there any friends or family who can offer support?”
When she mentioned she did not and criticised the reply as “so triggering”, the bank’s X account posted hyperlinks to the Trussell Belief, a charity that runs food banks, and Residents Recommendation, which gives help for a vary of issues. Final yr, their neighborhood of food banks distributed 3.1 million emergency food parcels.
One upset mom took to X that she was unable to buy milk for her child due to the glitch.
She mentioned: “My four-month-old is out of milk powder and screaming for a feed and I still haven’t been paid. I’ve been in tears for hours.”
In a new assertion after complaints online, Barclays mentioned: “We are proactively contacting vulnerable customers to offer dedicated help and support. Their calls are being prioritised on our telephony lines meaning their calls get answered first.
“Our ATMs are unaffected by this technical subject so prospects can withdraw money and use their playing cards to make funds.”
The bank has also warned customers on its website to “be vigilant” during the outage because “fraudsters typically use instances like this to ship messages pretending to be Barclays”.
DownDetector has logged over 3,000 complaints concerning Barclays’ digital providers, with a majority indicating points with cell banking and 42% scuffling with web banking entry.
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