Barclays outage mum and family ‘homeless’ as | European Markets

The huge Barclays outage that has brought on chaos for patrons throughout the UK has left a household “homeless”.

Civil servant Paola Mereu, 39, have been left in limbo after promoting the home she and her husband and their two daughters, aged one and 7, lived in at Uxbridge.

They have been meant to buy their new home in West Sussex on Friday. But the Barclays IT glitch that has left prospects unable to make funds or entry their accounts left them unable to finish the transaction.

The bank has apologised to prospects. It stated the bank is dealing with “ongoing technical issues that are impacting our customers’ accounts”.

Mrs Mereu stated: “We drove down to (West Sussex on Friday) and we had all our things in a moving van and were waiting outside and unfortunately, around one o’clock, my solicitor calls and says Barclays is having some issues and we are unable to complete the sale.

“So we sold our house – we had the money from that – but we were unable to complete the other part of the sale so we are essentially homeless. We waited until five o’clock, Barclays still didn’t fix it, so we literally have no house and it is still not fixed.”

The household say they’re at present staying with Mrs Mereu’s mom in London. The shifting van with all their belongings is on her driveway.

She stated she is in limbo about what to do subsequent. “I am not sure if we will incur extra costs from the people we are buying from because we did not fulfil our part of the contract as the money was meant to go though on Friday,” she added.

“It’s crazy, we are hoping the issues are resolved by Monday. It took us so long to get this dream house and yesterday was meant to be the happiest day of our lives and instead we ended up homeless.

“I feel like I am in a TV series episode.” Barclays is reportedly contacting weak prospects to offer help and assist, with their calls to the bank’s phonelines being prioritised.

A spokesperson for Barclays stated: “We’re incredibly sorry for the ongoing technical issues that are impacting our customers’ accounts.

“Some may see an outdated balance, and payments made or received may not show.

“We’re working hard to fix this issue, and customers should not try to make the payment again.

“Customers can use their cards and withdraw cash, and as soon as these remaining issues are resolved, we’ll let our customers know. We will ensure that no impacted customer is left out of pocket.”

It comes after a number of prospects complained on Saturday that they have been nonetheless unable to entry funds. Prospects took to social media to complain to Barclays, whose employees have issued quite a few apologies to people affected.

One particular person stated they have been unable to feed their child resulting from a lack of money. One other stated they may not feed their household.

Yet one more stated that they had been left in tears. Some have needed to give back groceries to supply drivers at their doorstep resulting from being unable to pay.

“Due to you Barclays I’m left without money had a food shop due for delivery this morning which now will get cancelled, leave my four kids with no food it’s a joke as (it is) my money,” one X consumer claimed.

One other stated: “Properly, I’ve simply needed to put all my purchasing back in Tesco by no means been so embarrassed in my life .. as can’t entry my own money.”