Barclays points message to all prospects demanding | U.Okay.Finance Information
Barclays Financial institution apologised to prospects after technical issues induced disruption to companies and funds over the weekend.
The bank mentioned the outage has now been resolved, and funds delayed by the IT difficulty over the previous few days have been processed.
Barclays had mentioned affected prospects have been nonetheless viewing outdated balances and funds weren’t being proven.
A Barclays spokesperson mentioned: “The technical issue impacting our customers on Friday and Saturday has been resolved and delayed payments processed. Customers can use our app, bank online, call us, use their cards and withdraw cash. We are working on bringing balances up to date for some of our customers and addressing any outstanding issues.
The spokesperson also responded to customer questions over compensation for any losses caused.
They said: “We are very sorry for any disruption and will ensure that no impacted customer is left out of pocket.
“We are keeping our call centres open for longer this weekend and we will be proactively contacting customers who may be vulnerable.”
PA reported that the outage was attributable to a technical difficulty and was not believed to be associated to a cyber assault.
Prospects affected by the Barclays Financial institution outage, which started on Friday, have been reassured that they won’t be fined by HMRC if the IT glitch meant they have been unable to pay their tax invoice earlier than the deadline, set for January 31 at midnight.
January 31 was the primary payday for a lot of Brits since Christmas Day, and it was additionally the deadline for submitting a self-assessment tax return to HMRC.
The IT glitch was nonetheless affecting tons of of account holders on Saturday afternoon with many nonetheless saying they’re unable to entry their money and can’t make or obtain funds.
HMRC has additionally mentioned that these unable to pay their tax invoice due to the outage won’t obtain a £100 nice for lacking the midnight deadline for self-assessment tax returns.
Civil servant Paola Mereu, 39, claimed to the Each day Mail her household had been left homeless after the fee for his or her new home had not gone via.
She mentioned: “We drove down to (West Sussex on Friday) and we had all our things in a moving van and were waiting outside and unfortunately, around one o’clock, my solicitor calls and says ‘Barclays is having some issues and we are unable to complete the sale’.
“So we bought our home – we had the money from that – however we have been unable to finish the opposite half of the sale, so we’re primarily homeless.”
Mrs Mereu mentioned her household are presently staying along with her mom in London with the shifting van containing all their belongings parked on the driveway.
Prospects who consider they’ve a compensation declare ought to contact Barclays first.
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