Your legal rights to compensation in case you are a | U.Okay.Finance Information
Clients unable to make or obtain funds following IT points at three UK high avenue banks Barclays, Lloyds and Halifax have been asking if they’re entitled to compensation.
An IT glitch on Friday left Barclays bank customers unable to entry their accounts on the ultimate day of January, which was the primary payday since Christmas for a lot of.
It additionally coincided with the HMRC’s deadline for self-assessment, the day when tax payments and returns for the financial yr April 2023 to April 2024 had been due.
HMRC has already stated it is not going to high quality taxpayers whose funds had been late as a result of they may not log into their banking app or entry web banking.
On Monday morning, Lloyds Financial institution and Halifax prospects discovered they may not make or obtain funds on the primary working day of the month.
Barclays sought to reassure its prospects that in the event that they misplaced money, they need to contact the bank first.
A Barclays spokesperson stated: “We’re incredibly sorry for the ongoing technical issues that are impacting our customers’ accounts. Some may see an outdated balance, and payments made or received may not show. We’re working hard to fix this issue, and customers should not try to make the payment again.
“Customers can use their cards and withdraw cash, and as soon as these remaining issues are resolved, we’ll let our customers know. We will ensure that no impacted customer is left out of pocket.”
Halifax and Lloyds prospects are additionally advised to contact their bank on to request compensation. They will accomplish that by way of telephone, the bank’s online reside chat service, or by visiting a department.
If you’re not pleased with the compensation offer, then the next move is to contact the Monetary Ombudsman Service.
You must begin by visiting the FoS web site. You may also call the free FoS helpline on 0800 023 4567 for people or 0800 032 8000 in case you are a business, charity, or trust.
The helpline is open Monday by way of Friday, 8am to 5pm. The ombudsman appears to be like at every case individually, so it can not guarantee a timeframe, but it surely goals to deal with initial enquiries or requests within two weeks.
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