Barclays points pressing warning to anybody attempting to | U.Okay.Finance Information
Prospects of Barclays bank have been locked out of the cell banking app and Web banking providers for over 24 hours following a main IT outage.
This implies hundreds of prospects had been unable to pay payments, examine if their salaries had been paid, and even pay their tax return to HMRC earlier than the deadline for self-assessment.
A Barclays spokesperson informed The Solar it is going to guarantee prospects are usually not penalised as a result of of the outage.
They mentioned: “We’re extremely sorry for the continuing technical points which can be impacting our prospects’ accounts. Some might even see an outdated steadiness, and funds made or acquired could not show.
“We’re working hard to fix this issue, and customers should not try to make the payment again.
“Prospects can use their playing cards and withdraw money, and as quickly as these remaining points are resolved, we’ll let our prospects know. We are going to be sure that no impacted buyer is not noted of pocket.”
DownDetector, a website that monitors outages, appeared to show a slowing in hourly complaints, down from a peak of nearly 5,000 an hour to around 500.
Some customers posted on DownDetector that things appeared to be easing on Saturday afternoon.
A newlywed couple said they had been locked out of their Barclays bank accounts while on their honeymoon.
David Marsh and his wife, from Cumbria, told Sky News they’ve been experiencing problems accessing their money while on holiday in Australia to celebrate their marriage.
“I am unable to obtain money for my honeymoon into my present account or use my present account to clear my credit card earlier than departing,” he said.
“My message to Barclays is: I have been a present account holder with Barclays since 1986. The day I return to the UK, I will likely be transferring my present account to a different supplier and leaving them.”
Can I declare compensation from my bank?
Whereas banks don’t legally need to pay compensation if there’s a service outage, you could possibly put in a declare in case you have been charged since you had been unable to make a fee or entry your money.
Within the first occasion, communicate to your bank, however in case you are not pleased with any compensation supplied, you possibly can contact the Monetary Ombudsman Service.
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