Barclays online banking down as mass outage hits | U.Ok.Finance Information
Barclays clients have been thrown into chaos as a vital outage struck the bank, leaving numerous people unable to entry their accounts on what’s for a lot of payday.
Stories of issues with the cellular banking app and online banking providers started flooding in from 9.45am, with customers unable to execute funds or confirm if wages had been deposited.
DownDetector has logged over 3,000 complaints concerning Barclays’ digital providers, with a majority indicating points with cellular banking and 42% fighting web banking entry.
The disruption has led to a wave of discontent amongst shoppers, prompting them to specific their grievances on social media platforms.
One exasperated buyer remarked on X (previously Twitter): “Barclays is down again. I think it’s time to switch.”
One other vented: “I’m trying to pay my tax and your online banking keeps crashing. You did anticipate it being a busy day, right? ” A 3rd added their voice: “I’m trying to pay HMRC but my payment won’t go through despite me confirming in the app? “.
In response to the mounting complaints, the Barclays UK Assist workforce acknowledged: “We’re aware of some issues which are being investigated as urgent.”
Frustrations boiled over as one buyer declared: “Final straw for me this, I’ll be moving my business’ account elsewhere. Can’t pay wages etc..”
One other shared their failed transaction expertise: “I tried my card in the shop and I the machine and both declined even though I have funds available so no cards and machines may not be used! ! ! ! ! “.
A spokesperson for Barclays has issued an apology and an replace on the present technical difficulties, stating: “We’re having some problems with some of our systems today – we’re sorry about this and we’re working hard to fix the issue.”
They additional defined the affect on clients: “You may have trouble using some features in our app, Online Banking as well as payments in and out of your accounts – we’re also unable to help you over the telephone or our Message us service.”
Nevertheless, they reassured that ordinary card and money machine use is unaffected, advising clients: “You can still use your cards and cash machines as normal. For updates and to request a text when we’re back up and running search ‘Barclays service status’ online.”
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