Barclays tells customer to contact food banks as | European Markets

Barclays suggested one indignant buyer to contact food banks after an IT glitch prevented people from accessing their accounts.

The outage, which started on Friday – payday for a lot of people throughout the UK, affected online and cellular banking and continued into a third day because the bank stated the problem is “taking longer than we’d like to fix”.

The company’s standing test web site listed 10 providers that have been dealing with points, with the Barclaycard and Barclays apps, online banking and providers, playing cards, funds and transfers, branches and phone banking all dealing with disruption.

In a warning to prospects, the bank stated that some prospects may even see an outdated steadiness and funds made or acquired might not show.

Barclays apologised to these affected by the outage and insisted it can guarantee “no impacted customer is left out of pocket”, including that it’s conserving its call centres open for longer this weekend and is “proactively contacting customers who may be vulnerable”.

Fuming prospects have been reaching out to Barclays help on social media as they confronted a third day of disruption, with some saying they’ve been unable to pay their payments, withdraw money, or buy procuring.

However the bank’s response to complaints has angered some prospects, with one X (previously Twitter) person being suggested to contact the Trussell Belief, a charity which runs food banks, after informing Barclays she has “no access to money” and is unable to feed her kids.

After being informed by the bank that playing cards and money machines might nonetheless be used as regular, the person wrote: “I cannot use my card or cash machines because I cannot transfer my money out of my savings account! I have NO ACCESS TO MONEY.

“I have ZERO funds available to me, I cannot transfer any money, my husband and I both bank with you so our whole household has no access to money!”

In response the Barclays wrote: “I’m really sorry that the issues we’re facing have left you in this position. Are there any family or friends who can offer support? We’re working to fix this as a priority, please keep checking our service status page, which will be updated as soon as any changes happen.”

The person criticised the response as “so triggering” which later prompted the bank’s X account to share hyperlinks to the Trussell Belief and Residents Recommendation.

Elsewhere, different prospects have been informed to proceed checking ‘Barclays service status’ online for updates because the bank labored to repair the problem.

Barclays confirmed on Sunday morning that the IT challenge, which isn’t believed to be associated to a cyber assault, has now been resolved and delayed funds have been processed.

A Barclays spokesperson stated: “The technical issue impacting our customers on Friday and Saturday has been resolved and delayed payments processed.

“Customers can use our app, bank online, call us, use their cards and withdraw cash. We are working on bringing balances up to date for some of our customers and addressing any outstanding issues.

“We are very sorry for any disruption and will ensure that no impacted customer is left out of pocket. We are keeping our call centres open for longer this weekend and we will be proactively contacting customers who may be vulnerable.”

A statement on Barclays website on Sunday tells customers “we’re really sorry – we’re still working to fix the issues that started on Friday”.

It adds: “ This is taking longer than we’d like – thank you for bearing with us. You can: Use your cards.

“Some customers may be experiencing issues making payments – we’re working to fix this as soon as we can. Your balance may be incorrect and some payments you made or are expecting to receive may not show.

“Please do not make the payments again. Please bear with us while we correct this. As soon as we have another update, we’ll let you know here.”

Outage tracker Down Detector has acquired hundreds of studies of issues, more than half (52%) of them for points with cellular banking with 38% for online issues and 10% linked to paying payments.