Customer hits £200 limit, leaving bank stumped | | European Markets

A Halifax buyer was left confused after they had been hit by a money restrict which appeared to vary from the steerage on the bank’s web site.

The bemused particular person contacted the bank over social media to question: “How do customers withdraw large cash amounts when your branches have either closed or don’t open outside the working week/ working hours? Your ATMs are also limited to £200 which is not what it says the limit is on your own website.”

They voiced their frustration with the ordeal, branding it an “utter faff” to deal with. They stated they’d a customary present account with Halifax.

Data on the Halifax web site states: “You can withdraw up to £800 a day from a cash machine.”

The bank responded to say they had been not sure what was responsible for the problem. A consultant stated: “I don’t know why the limit is showing as £200. If you use our Online Banking service/Mobile Banking app, you can send a secure message to allow one of our colleagues to check your account.”

The particular person tried this avenue however had been instructed by banks workers it ought to “always be £200”. They had been additionally instructed they might solely confirm the £800 determine if they’d a Lloyds account.

The bank replied to clarify the final guidelines for withdrawal limits, stating that these with a primary, present, scholar, reward and supreme reward account have a day by day withdrawal restrict of £800.

This differs from Cardcash, Easycash & Expresscash accounts, which have a restrict of £300. Nevertheless, the bank warned that for some particular person clients this will not be the case.

The bank defined: “It is possible that your specific limit has been reduced at some point. If you message our team again via the mobile app, my colleagues can check if this is the reason your limit is lower and request for it to be increased.”

However the group was mystified as to why the shopper had been instructed about needing to have a Lloyds account. The bank stated: “I’m unsure why they’d have made a reference to Lloyds Bank; while we’re part of the same banking group, we’re an entirely separate bank.”

TSB Financial institution lately clarified the restrictions as regards its financial savings and present accounts. A buyer requested: “What is the max figure I can make a payment on in from my savings account and my current account? Can I send £100,000 to someone from each of those accounts?”

In response, the bank said: “For savings accounts, they cannot make external transfers. You can only transfer to other TSB accounts in your name.”

The supplier went on to clarify how the foundations differ for present accounts. TSB stated: “For your current account, you can send up to £25,000 per day as a faster payment through your Online Banking. For larger payments, you’d need to either arrange this over multiple days, or visit a branch with your card and valid photo ID.”

The principles are more beneficiant when making a cost in department. The group defined: “In branch, they can send up to £100,000 per day as a faster payment, or arrange a CHAPS payment with no limit for larger payments.”