First Direct announces huge change for customers | European Markets

Excessive avenue bank First Direct has introduced a large change for purchasers, axing a key service.

The bank, which is owned by HSBC and has 1.9 million UK prospects, has introduced that its prospects will no longer be allowed to make use of HSBC self-service money machines to pay in money.

First Direct is an online-only bank within the UK and has no high avenue branches. As a substitute, prospects can go to a HSBC department to entry face-to-face bank providers.

However from April 9, 2025, prospects won’t be able to make use of HSBC self-service machines to make deposits into their First Direct accounts and can as a substitute need to queue to talk to a member of employees.

And First Direct prospects desirous to withdraw money from a HSBC account will even need to call 03456 100 100 forward of time, if it’s more than could be taken out of a money machine.

Prospects can nonetheless use a Put up Workplace to pay in money or withdraw money, up to a most of £3,000 per day or £20,000 per yr.

Prospects also can go to Banking Hubs, that are a shared space for various banks run by Put up Places of work.

First Direct says: “We don’t have branches – but our friends over at HSBC do. So if you need to pay in cheques, you can drop into your local branch. You can pay in at the counter or you can use the cheque deposit machine by inputting your sort code and account number onto the keypad.

“At HSBC Full Service Branches, Cash Service Branches and Banking Hubs you can pay in cash over the counter. You won’t be able to use the self-service paying in machines.

“You can withdraw cash at the ATM or over the counter free of charge. You’ll need to arrange a withdrawal via the counter by calling us anytime on 03 456 100 100.”