Nationwide beneath fire for ‘antiquated’ app | | U.Okay.Finance Information
Nationwide Constructing Society has been criticised as its banking app misses a primary function that clients might wish to use. A buyer reached out to the group over social media to voice their frustration on the lacking device.
They requested: “Why oh why are you still so antiquated that customers cannot pay a cheque in on the app?”
The disenchanted individual additional urged the supplier to “get with the times”. Clients pays in a cheque written to them utilizing a Nationwide money machine, over-the-counter in department or by post.
In response, Nationwide confirmed: “This isn’t something we currently offer however we’re always looking to improve our products and services.”
The building society directed the individual to a suggestions type on the group’s web site the place they may raise the problem.
However this response additional infuriated the client. They mentioned: “I literally have just logged it as feedback by being bothered enough to tweet you.
“It is your job to do the remaining not mine. I am not getting paid per hour. Get on along with your job.”
If you want to cash a cheque by post, you will need to complete a form and send it to your local branch, along with the cheque. In this case, you will need to write the sort code and accout number on the back of the cheque on the right hand side. Nationwide will pay the cheque into the account confirmed on the back of the cheque.
When writing a cheque, be sure to include the date, payee, the amount written out and in numeric, and your signature.
It’s also recommended to include the name of the account holder’s bank or building society next to their name, to help protect against fraud. E.g. ‘Nationwide – John Smith’.
Nationwide has been asked for comment. In a separate incident, the provider recently spelled out its savings rules after a query from a customer. The saver asked: “Have opened one of your financial savings accounts with a most deposit of £200 a month.
“Is that every calendar month so if I deposit £200 on the 29th of January, then on the 1st of Feb I can deposit another £200?”
When you’ve got a Flex Common Saver, you possibly can put away up to £200 a month over a 12-month time period, with the rate of interest presently at 6.5%.
Nationwide mentioned in response: ” Yes, that is correct. The maximum deposit limit on the Flex Regular Saver is £200 per calendar month.”
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