Ticketek warns concertgoers not to use ticket | Australian Markets

Concertgoers have been warned pretend tickets are being resold by unauthorised reselling web sites, seeing followers who spent a whole lot denied entry to reveals.

Ticketek warned its prospects a third occasion web site was unofficially promoting tickets and asking people for personal data from their Ticketek accounts.

Prospects had been urged to keep away from coming into any personal particulars or fee data to the platform, and had been instructed to not buy tickets from there.

“Ticketek has received reports of customers attempting to attend events with counterfeit tickets bought from unauthorised sources,” a spokesman stated.

“These tickets are often invalid and result in denied entry, causing unnecessary frustration.”

A spokesman stated Ticketek Market was the one official resale platform for occasion tickets bought by Ticketek and that sharing personal data with unauthorised platforms put customers at risk of fraud or misuse.

Scammers usually goal main occasions to request funds or personal data to secure tickets from unsuspecting shoppers.

Lately, hackers tried their luck utilizing compromised shopper knowledge by acquiring electronic mail and password mixtures from the darkish web to entry people’s Ticketek accounts.

Billie Ellish followers had tickets stolen from their digital wallets solely to seek out out their tickets had been cancelled once they tried to enter the venue.

Brisbane lady Emily Lord shared her ordeal over a collection of TikTok videos saying her Ticketek account had been hacked and she or he had eight tickets stolen and resold on Ticketek Market with out her information.

Ms Lord stated names on the tickets had been modified, however she saved receiving emails in regards to the live performance as a result of the alleged thief by no means modified her electronic mail tackle so she by no means suspected a factor.

Ms Lord repurchased the tickets she misplaced and was refunded by Ticketek for the tickets that had been stolen from her.

A Ticketek spokesman stated Australia was a world scorching spot for account phishing and scams throughout e-commerce companies.

“Ticketek is aware of unauthorised access to some individual accounts via credentials that have been stolen as a result of other third-party data breaches,” a spokesman stated.

“We would also like to reiterate that Ticketek accounts or individual data has not been compromised.

“In the best interest of all our customers, we would like to remind fans to remain vigilant by changing or updating their passwords to safeguard their interests.”

The company suggested prospects to make a police report if that they had tickets stolen and the resale of their tickets was fraudulent.

“Customers should immediately file a police report and contact Ticketek customer service so we can commence an investigation,” a spokesman stated.

Final 12 months, more than 270 Taylor Swift followers had been focused with pretend ticket gross sales by social media forward of the Eras tour.

NAB revealed prospects deserted $285,0000 in funds linked to potential ticket scams within the three months earlier than the concert events.

In 2024, ScamWatch reported Australians misplaced virtually $27m in shopping for and promoting scams.

The Australian Competitors and Client Fee (ACCC) advisable people solely buy tickets from an authorised vendor.

“Scammers may use fake ticketing websites or email scams to make false claims about the event, such as being part of a ticket lottery or competition,” a spokesman stated on its web site.

“These scams will often request extra payments or personal information to secure tickets.”